Frequently Asked Questions
Table of Contents
Service Questions
What are your services?
We offer Individual Counseling and Psychotherapy, Couples and Family Therapy, Psychological Assessment, and Psychiatric Consultation. We also have Industrial/Organizational services for our corporate partners. Kindly visit the Services page to view full details of our services.
Do you offer services for CBT/DBT/Drug Rehab/Court Case-related services/Trauma cases?
Yes, kindly visit Our Team page to check our psychologists with specialization and specific services.
What are the rates/fees for Counseling/Therapy?
We have different rates for weekday and weekend sessions.
Weekday: Intake is Php 2,500.00, Counseling/Therapy is Php 2,300.00
Weekend: Intake is Php 2,700.00, Counseling/Therapy is Php 2,500.00
*For Persons with Disability (PWD) and Senior Citizens (SC), rates will be 12% (VAT) and 20% discounted, just present your valid ID.
Do you have Pre-employment and/or Fit-to-Work Assessment?
Yes. Depending on what the client needs and their position/level, the price ranges from Php 1,344.00 to Php 10,752.00
*For Persons with Disability (PWD) and Senior Citizen (SC), rates will be 12% (VAT) and 20% discounted, just present us your ID.
What are the rates/fees for Psychological Assessment?
We have two psychological assessment packages. Depending on what the client needs, price ranges from Php 12,200.00 to Php 20,000.00
*For Persons with Disability (PWD) and Senior Citizens (SC), rates will be 12% (VAT) and 20% discounted, just present your valid ID.
Do you have an Online Psychological Assessment and Testing?
No. Our psychological assessment and testing procedure are done face-to-face in our clinic.
Do you have face-to-face session?
Yes, we have consultants for face-to-face sessions in our Alabang and Makati branches.
Where is your clinic located?
We have branches in Alabang and Makati:
Alabang Clinic – Penthouse A, Southgate Building, Finance Street, Madrigal Business Park, Ayala Alabang, Muntinlupa City, NCR. You may view this link for the exact location: https://maps.app.goo.gl/WFZVahjKTnjMFvKq6
Makati Clinic – Unit 408, Plaza 1, La Fuerza Compound, Chino Roces Avenue, Makati City, NCR. You may view this link for the exact location: https://maps.app.goo.gl/6HcS8oLnjqHUcPyq8
What are the schedule for an appointment? Are there any available during the weekend?
The clinic is open from Monday to Saturday. You may visit our booking page to determine the schedule and availability of your psychologist/ counselor/ psychiatrist, and to schedule your appointment.
How to book a session?
Kindly visit the following page to book a session: Book a Session
Can I book for another person/client (relatives/friends/partner/student)?
Yes, you can. Provided that:
- The other person/client themselves are aware and consented to it, and
- The other person/client will be the one to accomplish the necessary forms while booking the session.
If the client is a minor (17 y/o and below), a senior citizen (60 y/o and above), or with cognitive impairment, they will need their legal guardian to book the session.
Can I book a session if I am out of the country?
No. Our mental health license is only valid within the Philippines. If your current location is outside the Philippines, please refrain from booking our services as we are not legally allowed to provide you psychological services.
What are your modes of payment? Do you have GCash?
Our modes of payment are Credit/Debit Cards, GCash, and Maya.
Do you have a discount for Persons With Disability/Senior Citizen?
Yes. For Persons with Disability (PWD) and Senior Citizen (SC), rates will be 12% (VAT) and 20% discounted, just provide us a copy of your ID.
Do you have a discount for Solo Parents?
No. Our discount is only applicable to PWD and Senior Citizen card holders.
Do you have a discount for students?
No. Our discount is only applicable to PWD and Senior Citizen card holders.
Do you have a promo/discount for bulk booking?
No. Our discount is only applicable to PWD and Senior Citizen card holders.
Do you accept HMO?
No. Our clinic does not accept and is not accredited by any HMO cards.
What is the next step after the intake session?
After the intake session (initial consultation), the psychologist/counselor will recommend the client whether to take Psychological Assessment/Evaluation, see a psychiatrist for Psychiatric Consultation, or continue with Counseling/Therapy.
Can I talk to the consultant after my son/daughter’s session?
If the client is a minor, you can talk to the consultant after the session as part of feedback. However, if your son/daughter is already an adult (18 years old and above) written consent is needed from them before you can have a discussion with our consultant.
Can I request a medical certificate after the session with psychiatrist?
Yes. Medical Certificate can be provided upon request with a corresponding fee.
Can I request a medical certificate after the session with psychologist?
No. Psychologists are not medical doctors. Hence, they cannot issue a Medical Certificate. However, they can provide a Mental Health Certificate upon request with a corresponding fee.
Can I request a diagnosis after the intake session?
The intake session (initial consultation) can be part of the assessment process for diagnosing but it cannot be used as the only way to diagnose. At most, initial impressions can be provided after an intake but not a full diagnosis.
Are the prescriptions included in the fee for the Psychiatric Consultation or we buy them on our own?
Prescriptions can be given by the psychiatrist after each consultation without additional fees. However, it is the responsibility of the clients to buy the prescribed medications themselves.
Corporate Questions
What are the rates/fees?
Kindly email us at graymatters.ioprojects@gmail.com for quotation of rates/fees.
May I ask for quotations/proposals?
Yes. Kindly email us at graymatters.ioprojects@gmail.com for quotation/proposal request.
Do you have face-to-face sessions?
Yes, we have consultants for face-to-face sessions in our Alabang and Makati branches.
How to book a session?
Kindly visit the following page to book a session: Book a Session
Can I still book a session if our company is no longer in partnership contract with GrayMatters?
Yes, you can. However, it will be categorized as an individual service, and you will be responsible for covering the cost of the session yourself.